Frequently asked questions
Can I order a custom jewelry design?
Yes! With every item being handmade from sheet metal, no two items are identical. But if you want something extra special send us a message.
Custom items are nonrefundable. Please allow 3-6 weeks for custom designs.
How will my Thunderheart Jewelry order ship?
All items are shipped USPS priority mail and are insured for full value. All items contain a tracking number. We are not responsible for any lost packages after they leave our studio. Please check your mailing address prior to checkout. You are responsible for providing the correct address.
How long does it take for my Thunderheart Jewelry to arrive?
Each item is made by hand in our small studio. What does this mean for you?
All items have a varied turnaround. This means any item can have a long turnaround if we are jam packed. No item will take longer than 3 months turnaround. If you need an item by a certain date, please speak with us prior to your purchase to make sure we can accommodate the timeline. Rush orders are available- contact us for pricing.
With most every item being handmade from sheet metal, no two items are identical.
What if I ordered the wrong size?
Custom items are nonrefundable. This applies to most of our items.
Have a problem with your order, or order the wrong size? Please reach out to us, we like to make sure our customers are fully satisfied with their order.
Do you accept returns or exchanges?
I work very hard to create your jewelry and I want you to love it as much as I do! If for any reason you are not satisfied with your purchase, please contact me within 7 days of delivery and I will do everything I can to make you happy. I will issue a full refund of the purchase price for items returned within 14 days of delivery. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please return items in their original packaging, unused and in perfect condition and send using a 'tracked and signed' for delivery method.
Custom orders are non-refundable.
How do I care for my Thunderheart Jewelry?
How To Care for Your Turquoise:
Handle your turquoise jewelry carefully to avoid scratching the stones. Don't store turquoise jewelry with harder gemstones or other materials that might rub against the turquoise and cause damage. Keep turquoise away from high heat and chemicals such as oils, perfumes, and household cleaners. Clean turquoise in warm, sudsy water and dry it immediately with a soft cloth. Avoid using commercial jewelry cleansers.
How to care for your silver overlay jewelry:
The silver has been oxidized to create the dark finish. To preserve this, remove when showering and swimming, and do not use any tarnish removers or polishing cloth on darkened areas.
Leather Care Instructions:
The leather has been treated with a conditioner/protectant for normal use. To preserve this, remove when showering and swimming.
How do I measure for a perfectly sized leather cuff?
Leather Cuff sizing info:
When determining cuff size, please measure your wrist with a flexible tape around the part of your wrist where you want your cuff to sit. Take that number and add 1/2”. That is your approximate cuff size. You can always go a bit bigger depending on how you like your cuff to feel, but DO NOT go smaller as these cuffs will not stretch.
Example: My wrist is 6” (I know…tiny). I add 1/2" to that measurement and that means that any cuff between 6-1/2” to 6-3/4” fits nicely.